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Updated: Jul 19, 2026
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SAP C-C4H410-01 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C_C4H410_01 |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Customer Experience Certifications |
| Passing Score: | 65% |
| Certificate Validity Period: | No fixed expiration; subject to SAP certification 'Stay Current' policy and product release updates |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Exam Price: | USD 550 (may vary by region) |
| Exam Format: | Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Learning Journey - SAP Sales Cloud SAP Sales Cloud Overview Training |
| Exam Registration: | Exam Detail Page (C_C4H410_01) SAP Training Certification Portal |
| Sample Questions: | SAP C-C4H410-01 Sample Questions |
| Exam Way: | Online proctored or authorized test center |
| Pre Condition: | No mandatory prerequisites, but SAP recommends basic knowledge of CRM and SAP Sales Cloud fundamentals |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_01-sap-certified-application-associate-sap-sales-cloud-1911-g/ |
SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Extensibility | - Business configuration - UI adaptation and extensions |
| Topic 2: Master Data Management | - Account and contact management - Product and pricing basics |
| Topic 3: Opportunity and Sales Management | - Forecasting and pipeline management - Lead to opportunity lifecycle |
| Topic 4: Integration and Data Exchange | - Integration with SAP ERP / S/4HANA - Data migration concepts |
| Topic 5: Analytics and Reporting | - Key performance indicators - Sales reporting and dashboards |
| Topic 6: SAP Sales Cloud Overview | - System architecture and positioning - Key business processes in SAP Sales Cloud |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. Which of the following activities can you contain territory determination?
There are 2 correct answers to this question.
Response:
A) Sales Quotes
B) Promotions
C) Opportunities
D) Campaigns
2. Which of the following activities can you perform when you configure territory hierarchies?
There are 2 correct answers to this question.
Response:
A) Assign employee substitute to Territory Hierarchies
B) Upload Territory Hierarchy from Excel
C) Create multiple Root Hierarchies
D) Define Sales Hierarchy Levels
3. Which of the following are features of custom report creation in SAP Hybris Cloud for customer?
There are 3 correct answers to this question.
Response:
A) Custom report creation is supported with a guided procedure.
B) Direct assignment of a report to a business user is supported.
C) Custom reports can be created by all users.
D) Variable selection is possible.
E) Custom calculated key figures are allowed.
4. You need to split and distribute the opportunity revenue, but you do NOT see a particular employee in the list while performing the distribution. What must be the reason for this?
Please choose the correct answer.
Response:
A) The employee is NOT part of the account team.
B) The employee is NOT part of the sales organization.
C) The employee is NOT part of the sales org. unit.
D) The employee is NOT part of the sales team.
5. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
Please choose the correct answer.
Response:
A) Define a new service agent.
B) Define the contact person in the Service Control Center.
C) Update the contact details in your organization structure.
D) Define the contact person in the Administration work center.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C,D | Question # 3 Answer: A,D,E | Question # 4 Answer: D | Question # 5 Answer: B |
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