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Updated: Jul 24, 2026
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Avaya 6211 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Contact Center Multimedia Implementation Exam |
| Exam Number: | 6211 |
| Real Exam Qty: | 60 |
| Related Certifications: | Avaya Aura Contact Center Implementation (6210) |
| Exam Format: | Multiple Choice, Drag and Drop, Scenario-Based |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Official Training: Avaya Aura Contact Center Multimedia Implementation |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | Avaya 6211 Sample Questions |
| Exam Way: | In-person at Pearson VUE test centers or online remote proctored |
| Pre Condition: | Recommended: 6+ months hands-on experience with Avaya Aura Contact Center; no mandatory prerequisite exam |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
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Avaya 6211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Components | 20% | - Aura Contact Center Multimedia solution architecture - Communication Control Toolkit components - Proactive Outreach Manager integration |
| Topic 2: Reporting, Maintenance and Troubleshooting | 15% | - Routine database and system maintenance - Common configuration issues and resolution - Real-time and historical multimedia reporting |
| Topic 3: Installation and Initial Configuration | 20% | - Database setup and maintenance - Multimedia Administration Web interface settings - Enable multimedia in Contact Center Manager Administration |
| Topic 4: Multimedia Channel Configuration | 25% | - Web chat and web communication routing - Email routing rules and components - Communication tools configuration - Agent Desktop multimedia settings |
| Topic 5: Scripting and Routing Logic | 20% | - Multimedia scripting applications - Sample multimedia applications - Commands and intrinsics for contact routing |
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