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Facebook Certified Community Manager Sample Questions:

1. An Instagram influencer from Switzerland uses a unique region-specific content approach. A community manager is helping the influencer expand into a neighboring country, Austria. The primary goal is to be the number one information source in the region.
Which two actions should the community manager take to support the goal? (Choose 2)

A) Measure the audience of Austrian followers on existing platforms
B) Ask community members to send profiles in Austria to follow
C) Run targeted ads to lookalike audiences in Austria
D) Adapt the local dialect and reuse highly successful content

2. A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A) Respond to the complaint with a link to Facebook Community Standards
B) Ask the community to vote on allowing others in the group
C) Ignore the request on the basis that the membership criteria are well displayed
D) Allow the 11-year-old as a member of the group so that they do not report the group

3. An inclusive football player community wins a civic award, which grants it an income to hire a community manager. Many of the community members are visually impaired.
Which two activities should the newly hired community manager take to engage the community? (Choose 2)

A) Post visuals that are aligned with the corporate identity
B) Frequently encourage members to describe their best football tricks
C) Share viral videos to spark discussion
D) Create a highly engaging text-based question of the day series

4. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
B) Highlight the leadership team with photos, announcements and by tagging them regularly.
C) Create a team page for official communications and encourage the admin team to use their personal profiles.
D) Create an admin team profile for all team members to use when they make an official team action.

5. The head of community management for an online tourism company hires 15 regional community managers. Each community manager is responsible for one regional Facebook Page and Instagram account. The head of community management needs to provide leadership with overall metrics and sentiment.
To set up a global reporting system, what should the head of community management do?

A) Create a template and require each regional manager to complete that template every month
B) Ask each regional manager to submit an individual report, then merge those into one report
C) Create a template and require each regional manager to submit results that are above the benchmark
D) Hold a daily meeting with the full team to track progress for each region

Solutions: